At Audrivos Automotive Garage, we want our customers to have a clear understanding of our return and refund process before making a purchase.
This Returns & Refunds Policy explains the circumstances in which returns or refunds may be considered for automotive parts, vehicles, and other products purchased through audrivos.com.
- General Return Policy
Because automotive products can vary significantly in condition, compatibility, size, and specifications, customers should carefully review the product information and confirm important details before completing a purchase.
If you believe there is a problem with an order, please contact us as soon as possible with your order information and details of the issue.
Each request will be reviewed based on the circumstances of the purchase and any applicable consumer rights or legal requirements.
- Automotive Parts
For eligible automotive parts, a return may be considered when:
- The wrong item was supplied by Audrivos Automotive Garage.
- The item arrives damaged and the damage is reported promptly.
- The item is materially different from its description.
- The item is otherwise eligible for return under applicable law.
Before returning a part, please contact us for instructions.
Do not send an item back without first contacting us and receiving return instructions.
- Parts That May Not Be Eligible for Return
Depending on the circumstances, returns may not be accepted for:
- Parts damaged after delivery due to improper installation or handling.
- Parts that have been modified, altered, dismantled, or installed.
- Parts damaged through misuse or negligence.
- Items purchased after the customer independently confirmed an incorrect part or compatibility.
- Special-order or customized items where applicable.
- Items returned without prior authorization.
This does not affect any rights that cannot legally be excluded under applicable law.
- Used Automotive Parts
Many automotive parts offered by Audrivos Automotive Garage may be used or previously installed.
Normal signs of previous use, wear, age, or minor cosmetic imperfections do not necessarily constitute a defect when the condition has been accurately described or shown in the listing.
Customers should review photographs and descriptions carefully and contact us if they require additional information before purchasing.
- Vehicle Purchases
Vehicle purchases are different from standard automotive-part purchases.
Before purchasing a vehicle, customers are encouraged to review the vehicle’s description, photographs, specifications, mileage, condition, documentation, and other relevant information.
Where available, customers may request additional information or arrange an inspection before completing the purchase.
Because vehicles are high-value purchases, customers should make sure they are satisfied with the vehicle and have completed any desired inspection or verification before finalizing the transaction.
Any cancellation, return, or refund relating to a vehicle will be handled according to the specific purchase agreement and applicable law.
- Refunds
If a refund is approved, the refund method will generally correspond to the original payment method where reasonably possible.
The time required for a refund to appear in your account may depend on the payment provider or financial institution.
We will communicate with you regarding the status of an approved refund.
- Return Shipping
Where a return is approved because Audrivos Automotive Garage supplied the wrong item or the item arrived damaged or materially different from its description, we will provide appropriate instructions regarding the return.
Where a return is requested for another reason, the customer may be responsible for return shipping and related costs, where permitted by applicable law.
- Damaged Items
If your order arrives damaged, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Your order information
- Photographs of the damaged item
- Photographs of the packaging
- A description of the damage
- Any other relevant information
Please keep the original packaging until the issue has been reviewed.
- Wrong or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us promptly.
We will review the order and, where appropriate, arrange a replacement, return, refund, or other suitable resolution.
- Return Condition
When a return is approved, the item should generally be returned in the condition required by the return instructions.
Customers should not alter, modify, dismantle, install, or otherwise change an item before contacting us about a potential return.
- How to Request a Return or Refund
To request a return or refund, please contact Audrivos Automotive Garage through the contact information provided on our website.
Please include:
- Your name
- Order number or purchase information
- The item or vehicle involved
- The reason for the request
- Photographs or supporting information where relevant
We will review the request and provide the appropriate next steps.
- Processing Times
Return and refund processing times may vary depending on the nature of the request, inspection requirements, payment method, shipping provider, and other circumstances.
We will communicate any relevant information regarding the processing of your request.
- No Unauthorized Returns
Please do not send products back without first contacting us.
Unauthorized returns may result in delays because we may not have the information necessary to identify or process the returned item.
- Consumer Rights
Nothing in this Returns & Refunds Policy is intended to remove, restrict, or replace any consumer rights or legal protections that apply to you under applicable law.
Where applicable law provides rights that are different from this policy, those legal rights will apply.
- Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
The latest version will be published on this page with the updated date shown at the top.
- Contact Us
If you have questions about a return, refund, vehicle purchase, automotive part, or any other order, please contact Audrivos Automotive Garage through the contact information available on our website.
Website: audrivos.com
We are committed to handling customer concerns fairly, communicating clearly, and providing an appropriate resolution in accordance with our policies and applicable requirements.
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